Efektivitas Implementasi Aplikasi E-Court dalam Upaya Peningkatan Kualitas Pelayanan Publik di Pengadilan Agama Soe
Effectiveness of the Implementation of the E-Court Application in Efforts to Improve the Quality of Public Services at the Soe Religious Court
DOI:
https://doi.org/10.53491/obhe.v2i02.1896Keywords:
Effectiveness, Implementation, E-Court Application, Religious CourtAbstract
This study aims to evaluate the effectiveness of the implementation of the E-Court application at the Soe Religious Court, South Central Timor Regency, which has been applied to improve the efficiency and transparency of public services, particularly in handling civil cases such as divorce. Using an empirical juridical approach and a qualitative descriptive method, the research collected data through interviews, observations, and document studies. The main findings indicate that the E-Court application has accelerated the administrative process of cases, reduced costs, and improved accessibility for communities that previously found it difficult to appear directly in court. However, the key challenges faced include low digital literacy among court staff and the public, as well as unstable internet infrastructure in the region. The study also found that although technical support from court officers has helped address some issues, improvements in human resource training, technological infrastructure, and more intensive public socialization are needed to optimize the implementation of E-Court. Thus, the E-Court application has significant potential to improve the quality of public services within the religious court system, provided that the existing challenges can be effectively addressed.
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